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IBM Watson Advances a New Category of Cognitive Computing
IBM Watson blends existing and innovative technology into a new approach called cognitive computing. At the simplest operational level it is technology for asking natural language-based questions,...
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IBM Watson Engagement Advisor for Smarter Customer Service
Recently my colleague Mark Smith wrote about the IBM Watson platform. Mark is our expert on technically complex subjects like IBM Watson and cognitive computing and the value it can provide to...
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IBM Bets a Billion to Mobilize Watson Business Unit and Monetize Cognitive...
With much fanfare and a rarely seen introduction by CEO Ginni Rometty, IBM launched IBM Watson as a new business unit focused on cognitive computing technology and solutions, now being led by Senior...
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IBM Delivers New Talent Management Suite
At its recent Connect 2014 event IBM announced IBM Kenexa Talent Suite, an integrated talent management suite. The release strengthens its Smarter Workforce initiative by combining IBM and Kenexa...
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Genesys and IBM to Improve Customer Engagement with IBM Watson
The contact center market continues to shift focus from handling customer calls as efficiently as possible to providing superior customer engagement across multiple touch points. The latest advancement...
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